Customer Service / Administrative Assistant

 

 Jeanne McGann                                                    E-Mail: jeanne.megann@pcc.edu  

                                                                                                                                   (H) 503-591-2181 / (C)  503-929-8422

Objective

The opportunity to perform skills related to my Associate’s Degree, as a Administrative Assistant for two depts. utilizing multi-tasking, prioritizing skills, work well with others and independently, complete work in a timely manner, viewed as responsible, self-starter, and very punctual. Filed and disposal of confidential papers for P.C.C. CAMP program, Willamette West Habitat for Humanity. Work for the Student Learning Center at PCC , currently working for the Student Learning Center plus the Communications & Humanities offices as Front Desk/Administrative Assistants, 8 years of Quality Assurance experience in manufacturing.

Education & Training

Associate’s Degree of Applied Science CAS/OS Administrative Assistant

ISO 9000: Certification as Internal/External Auditor

ISO 9001: Certification as Internal/External Auditor

S-D classes: JIT Classes, Problem Solving, Dealing with Change, 8D, Working in teams, and JCIT

S-D work experience: Quality Assurance Inspector/ Auditor/ Contamination

 Lab / Customer Service representative, multi-phones for incoming calls Created/data entry files, maintained database files for permanent records and customer requested retrieval.

Microsoft Office Suite 1997, 2003, 2007, & 2010.

Certificates & Awards Copies of all certificates, awards & letters available

(5) Marketable Awards from PCC Rock Creek, awarded by CAS/OS section Leader Kelly Peden, Professor.

(3) “Top Quality Awards” & (1) “Certificate of Appreciation”: for innovative ideas LEAN project

(2) Letters of Appreciation from former Facilitators: Yenga Radja moved to N.C., and Timothy Bolte.

(1) Letter of recommendation /PCC Professor Joanie Ellis,

(1) Letter of recommendation /Mark Forker, Executive Director, Willamette West Habitat for Humanity

Work Experience 

PCC ROCK Creek Campus/ CH Administrative Assistant 998547-02                (Sept., 2013 to date)

PCC Rock Creek Campus/ SLC Administrative Assistant 998555-04                 (Sept., 2011 to date)

Working knowledge of Microsoft Office Suite, Blueprints, testing schematics, and Engineering prints.

Willamette West Habitat for Humanity winter term administrative assistant skills, sensitive information

Dates: March ’06 – ‘09, Job Title: Inspection SAP data entry       Company: formerly Sauer-Danfoss

Description of Responsibilities: Inspection of parts, entries in database, reject suspect parts, write shipping slips for product ready to ship. Worked in Contamination lab as needed, performed audits and inspections as needed, trained coworkers to customer specifications,

Dates: June ’97-’09    Job Title: Quality Assurance Auditor/Inspector             Company: Sauer-Danfoss

Description of Responsibilities: wrote written procedures, conducted necessary cross-departmental training, created and updated databases and corresponding files. Customer service for Quality Dept. met with customer reps. and other visitors.

Dates: July, 2002- 2009 Job Title: Contamination Lab Lead                            Company: Sauer-Danfoss

Description of Responsibilities: Wrote company procedures and conducted training, Used Excel Access, Proteus, & SAP for data entry for reports and company records and ordering supplies.. 

 

 

 

  • ID#: 83270
  • Location: Hillsboro, OR , 97123

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