Customer Service / Administrative Assistant
Jeanne McGann E-Mail: email@example.com
(H) 503-591-2181 / (C) 503-929-8422
The opportunity to perform skills related to my Associate’s Degree, as a Administrative Assistant for two depts. utilizing multi-tasking, prioritizing skills, work well with others and independently, complete work in a timely manner, viewed as responsible, self-starter, and very punctual. Filed and disposal of confidential papers for P.C.C. CAMP program, Willamette West Habitat for Humanity. Work for the Student Learning Center at PCC , currently working for the Student Learning Center plus the Communications & Humanities offices as Front Desk/Administrative Assistants, 8 years of Quality Assurance experience in manufacturing.
Education & Training
Associate’s Degree of Applied Science CAS/OS Administrative Assistant
ISO 9000: Certification as Internal/External Auditor
ISO 9001: Certification as Internal/External Auditor
S-D classes: JIT Classes, Problem Solving, Dealing with Change, 8D, Working in teams, and JCIT
S-D work experience: Quality Assurance Inspector/ Auditor/ Contamination
Lab / Customer Service representative, multi-phones for incoming calls Created/data entry files, maintained database files for permanent records and customer requested retrieval.
Microsoft Office Suite 1997, 2003, 2007, & 2010.
Certificates & Awards Copies of all certificates, awards & letters available
(5) Marketable Awards from PCC Rock Creek, awarded by CAS/OS section Leader Kelly Peden, Professor.
(3) “Top Quality Awards” & (1) “Certificate of Appreciation”: for innovative ideas LEAN project
(2) Letters of Appreciation from former Facilitators: Yenga Radja moved to N.C., and Timothy Bolte.
(1) Letter of recommendation /PCC Professor Joanie Ellis,
(1) Letter of recommendation /Mark Forker, Executive Director, Willamette West Habitat for Humanity
PCC ROCK Creek Campus/ CH Administrative Assistant 998547-02 (Sept., 2013 to date)
PCC Rock Creek Campus/ SLC Administrative Assistant 998555-04 (Sept., 2011 to date)
Working knowledge of Microsoft Office Suite, Blueprints, testing schematics, and Engineering prints.
Willamette West Habitat for Humanity winter term administrative assistant skills, sensitive information
Dates: March ’06 – ‘09, Job Title: Inspection SAP data entry Company: formerly Sauer-Danfoss
Description of Responsibilities: Inspection of parts, entries in database, reject suspect parts, write shipping slips for product ready to ship. Worked in Contamination lab as needed, performed audits and inspections as needed, trained coworkers to customer specifications,
Dates: June ’97-’09 Job Title: Quality Assurance Auditor/Inspector Company: Sauer-Danfoss
Description of Responsibilities: wrote written procedures, conducted necessary cross-departmental training, created and updated databases and corresponding files. Customer service for Quality Dept. met with customer reps. and other visitors.
Dates: July, 2002- 2009 Job Title: Contamination Lab Lead Company: Sauer-Danfoss
Description of Responsibilities: Wrote company procedures and conducted training, Used Excel Access, Proteus, & SAP for data entry for reports and company records and ordering supplies..