Administrative

See Below

Key Skills:

  • Self Motivated/Dependable

  • Problem Solving

  • Detail Management

  • Customer Service

  • Data Entry/Processing

  • Quality Control

  • Fast Learner

  • Minimal Supervision

  • Organized

  • Bilingual: English/Spanish

 

Work History:

3/2005-6/2012

Enrollment Systems Supervisor, Hillsboro, OR

Responsible for overseeing daily operations of a reliable and efficient recruitment and enrollment processes for the children and families of Community Action Head Start. Duties include ensuring regulatory compliance, maintaining systems for collecting and maintaining child and family information, assisting in the development of policy and procedures, providing leadership and supervision to the department staff, ensuring full enrollment and ensuring the timely delivery of reporting as required by program and funding sources.

 

2/2002-4/2003

Sales Support-Impact, MFG., Santa Ana, CA

(company packages and ships retail samples)

Promoted from Back Support position in 2nd month. Take customer calls and verify shipments and other service requests. Research and resolve problems. Place orders and enter data in system to produce reports for other departments. Do A/P Collections as necessary. Customer duties also include: shipping/receiving, UPS, and FedEx. Receive excellent comments from customers and excellent evaluations from supervisors.

 

10/2001-7/2002

Secretary-Latin American Legal Service, Anaheim, CA

Answered phone, filed and prepared correspondence for signature by supervisors. Served as an interpreter, and start new client files. Maintain client’s information on data base.

 

12/1998-9/2001

Head, Mark Down Dept-Ross Department Store, Orange, CA

Promoted in third month from clerk position. Assigned and Monitored the work of 6 persons. Maintained schedules for all mark down products.

Education:

2001

General Office Studies-R.O.P., Buena Park, CA

1999

High School Diploma-Rancho Santiago College, Santa Ana, CA

1998

Cosmetology Diploma/Certificate-Colleen O’Hara School, Orange, CA

1997

Business Office Diploma-R.O.P., Orange, CA

 

 

 

Additional Experience

  • Develop and implement appropriate record keeping systems to ensure compliance with all regulations and/or funding sources.

  • Plan, develop and ensure implementation of systems to improve quality of services. Attend and Present appropriate information at recruitment events.

  • Establish ongoing collaborative relationships with community organizations.

  • Track and monitor records, ensuring an effective workflow with accurate and timely information from customers. Coordinate with necessary staff to establish and maintain system for recording, tracking and storing required documentation of customers.

  • Assist in developing program policies and procedures which ensure reliable, efficient, compliant services to customers.

  • Create and maintain program reports, work plans and contracts as necessary.

  • Manage data base contents by setting up data entry formats, developing report formats, and maintaining current and archive data.

  • Hire and supervise assigned staff. Meet regularly with staff members to provide supervision, training and support, encourage professional development, identify performance concerns, evaluate work, provide feedback and prioritize work assignments.

  • Prepare materials and provide training to staff.

  • Translate documents English to Spanish.



 

*References available upon request 

  • ID#: 76588
  • Location: Hillsboro, OR , 97124

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