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Bilingual Spanish/English Call Center Representative

Company Name:
Volt Information Sciences
Bilingual Spanish/English Call Center Representative
Volt Workforce Solutions
Hillsboro, OR
Posted:5/27/2014
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Job Snapshot
Location: US-OR-Hillsboro
Job Type: Contingent/Temporary
Duration: 60 - 90 Days
Pay Rate: $14.47 - $18.13 /Hour
Job ID: 300148-10592-20-351190
Contact: Volt Workforce Solutions
1300 SW 5th Ave., Ste. 2600
Portland, OR 97201
Phone
Fax
Date Posted: 5/27/2014Job Description
Our Client is a $2.8B Portland-based provider of financial products. The company's offerings include: group and individual disability insurance, group dental and vision insurance, retirement plans products and services, and investment advice. Established 100 years ago, our Client offers the stability of an established firm with a collegial, high-touch service culture. They are looking forBilingual Spanish and English Call Center Representativesfor 3+ month, temporary positions in Hillsboro, OR.
Job Responsibilities/Duties:
Take mostly inbound calls in a high volume call center.
Assist clients with their long-term or short-term disability claims.
Receive around 40-50 inbound calls per day.
Ask probing questions to screen the calls as you receive them.
Assist the client if possible or transfer them to the appropriate party if need be.
Talk to people who call into the tax line and life line.
Respond to customer inquiries by personalizing and relaying accurate information to members.
Provide technical, procedural, and operational guidance on client service issues as well as deliver personalized service and respond to questions about products.
Give clear and concise communication of information, policies, and procedures.
Problem solve, perform initial research, and follow-up with client related issues as needed.
Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested.
This is a 3 month, temporary/contingent position in Hillsboro, ORand is offered throughVolt Workforce Solutionswhich is located in Portland, OR. We are among the largest Staffing Companies in the US for contingent/temporary and direct hire placements, and support many of the top rated Pacific Northwest companies.
Job Requirements
Bilingual Spanish and English Call Center RepresentativeQualifications:
Musthave 2+ years of recent experience working in a call center, providing customer service to clients.
Must be bilingual in Spanish and English.
3+ years of excellent customer service experience is required.
Must be a flexible, professional, team player, who's not afraid to ask questions.
Pre-employment requirements include a Drug Screen, Background Check, Education Verification and Spanish Evaluation.
Soft Skills/Experience:
Proven outstanding customer service experience and solid work history required.
Education:
High School Diploma or General Education Diplomarequired
Bonus Experience:
Experience working for an Insurance Company and/or with Disability/Medical Claims.
How to Apply:Please email your resume to Volt at: reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you:300148-10592-20-351190 -Bilingual Spanish and English Call Center Representativeand include the website name where you saw this posting listed.
Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you.Volthas a talented and optimistic staffing team focused on the quality of your career.
Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.
Voltis a publicly owned Corporation with shares trading on the over-the-counter the trading symbol "VISI".
To learn more aboutVolt, please to see more of our job postings, please
Voltis an Equal Opportunity Employer.
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